Developing contracts in partnership with customers is a key part of our outstanding customer support. Through effective contract management we help our customers to seal their applications more effectively, increasing reliability and lowering costs.
There are three key elements to our effective contract management:
- Site Survey – we assess the customer’s site, stores situation and needs
- Software suite – we install purpose-built tools to enable rapid seal selection based on the application and introduce AESSEAL® Asset Health Management to monitor and assess performance
- Reliability improvement – by collaborating with the customer we manage product application, set implementation protocol and deliver high-quality training
The majority of our contract management service is delivered in the field, supported by a team of professionals at our headquarters encompassing application, design and commercial elements to ensure that we constantly exceed expectation.